Terms of service

Terms of Service

Last updated: March 10, 2026

OVERVIEW

Welcome to Freya. The terms “Freya”, “we”, “us”, and “our” refer to Freya.

Freya operates this website and online store, including all related information, content, features, tools, products, and services in order to provide you with a curated shopping experience (the “Services”).

Our store is hosted by Shopify, which enables us to sell products and services to you.

These Terms of Service (“Terms”) govern your use of the Services, including browsing our website, purchasing products, subscribing to deliveries, or interacting with any content or features on the site.

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy [LINK].

If you do not agree to these Terms, you may not access or use our Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using the Services, you confirm that:

You are at least the age of majority in your state or province.
Any information you provide is accurate and complete.
You are responsible for maintaining the confidentiality of your account information.

You agree not to transfer, sell, or share your account with others.

Freya reserves the right to suspend or terminate accounts that violate these Terms.

SECTION 2 – PRODUCTS AND FOOD DISCLAIMER

Freya produces and sells fresh, refrigerated food products, including plant-based soups and related items.

We strive to display products and descriptions accurately. However:

Product colors, appearance, and packaging may vary slightly.
Ingredients and seasonal availability may change.
We reserve the right to discontinue products at any time.

Food and Allergy Disclaimer

Freya products may contain ingredients such as nuts, seeds, soy, or other allergens. Our products are prepared in facilities where allergens may be present.

Customers are responsible for reviewing ingredient information and determining whether products are appropriate for their dietary needs.

Freya makes no medical or nutritional guarantees and our products are not intended to diagnose, treat, cure, or prevent any disease.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase.

Freya reserves the right to:

Accept or decline any order
Limit quantities purchased
Cancel orders due to errors in pricing or availability

Orders are not confirmed until payment has been processed and you receive an order confirmation email.

Freya may not be able to accommodate order cancellations once the order has been processed.

SECTION 4 – PRICES AND PAYMENT

All prices are listed in U.S. dollars.

Prices may change without notice.

Prices do not include:

Applicable taxes
Shipping or delivery fees

You agree to provide accurate billing and payment information and authorize us to charge your payment method for all purchases.

SECTION 5 – SUBSCRIPTIONS

Freya may offer subscription services for recurring deliveries.

By purchasing a subscription you agree that:

Your payment method will be charged automatically based on the selected frequency (weekly, bi-weekly, monthly, etc.).
Subscriptions may be paused, skipped, or canceled through your account dashboard or by contacting us before the next billing cycle.

Freya reserves the right to modify subscription offerings or pricing with reasonable notice.

SECTION 6 – SHIPPING AND DELIVERY

Freya ships and delivers fresh, refrigerated food products.

Delivery times are estimates and not guaranteed.

Once the product is transferred to a shipping carrier or delivery service, risk of loss transfers to the customer.

Because our products are perishable:

Customers must ensure someone is available to receive the delivery or that it can be stored appropriately.
Freya is not responsible for spoilage due to delayed pickup, incorrect addresses, or unattended deliveries.

SECTION 7 – RETURNS AND REFUNDS

Due to the perishable nature of our products, all sales are generally final.

If your order arrives damaged, incorrect, or spoiled, please contact us within 48 hours of delivery with photos and order details.

Refunds or replacements will be issued at Freya’s discretion in accordance with our Refund Policy.

SECTION 8 – INTELLECTUAL PROPERTY

All content on the website including:

logos
product names
images
graphics
recipes
text
design

is the property of Freya and protected under copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without written permission.

SECTION 9 – THIRD-PARTY SERVICES

Our website may include links to third-party tools, websites, or services.

Freya is not responsible for the content, policies, or practices of these third-party services.

Use of such services is at your own risk.

SECTION 10 – SHOPIFY PLATFORM

Our store is powered by Shopify.

All purchases made through the store are transactions between you and Freya, not Shopify.

You agree that Shopify is not responsible for any claims arising from purchases made through our store.

SECTION 11 – USER CONTENT AND FEEDBACK

If you submit reviews, comments, or other feedback, you grant Freya the right to:

use
publish
reproduce
distribute

that content for marketing or business purposes.

You agree not to submit content that is:

unlawful
abusive
defamatory
misleading
infringing on intellectual property rights.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally our website may contain errors in:

product descriptions
pricing
availability
promotions

Freya reserves the right to correct these errors and cancel affected orders if necessary.

SECTION 13 – PROHIBITED USE

You may not use the Services:

for unlawful purposes
to transmit malicious code
to scrape or collect data
to impersonate others
to disrupt website functionality

Violation of these rules may result in termination of access.

SECTION 14 – AUTOMATED ACCESS AND AGENTS

Automated systems, bots, scraping tools, or AI agents may not access or interact with our Services without explicit permission.

Freya reserves the right to block or restrict automated access.

SECTION 15 – TERMINATION

Freya may terminate or suspend access to the Services at any time without notice if these Terms are violated.

All obligations incurred before termination will remain in effect.

SECTION 16 – DISCLAIMER OF WARRANTIES

All services and products are provided “as is” and “as available.”

Freya does not guarantee:

uninterrupted service
error-free operation
specific outcomes from product use.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Freya and its affiliates will not be liable for:

indirect damages
loss of profits
business interruption
data loss
consequential damages

arising from the use of our Services or products.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Freya and its affiliates from any claims arising from:

your violation of these Terms
misuse of the Services
violation of any law or third-party rights.

SECTION 19 – SEVERABILITY

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force.

SECTION 20 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Freya regarding the Services.

SECTION 21 – ASSIGNMENT

Freya may assign these Terms to another entity without notice.

You may not transfer your rights under these Terms without written consent.

SECTION 22 – GOVERNING LAW

These Terms shall be governed by the laws of the State of California, United States, without regard to conflict of law principles.

Any disputes shall be resolved in courts located in California.

SECTION 23 – CHANGES TO TERMS

Freya reserves the right to update or modify these Terms at any time.

Updates will be posted on this page with the revised date.

Continued use of the Services constitutes acceptance of the updated Terms.

SECTION 24 – CONTACT INFORMATION

If you have questions about these Terms, please contact us:

Freya

Email: team@freya.la

Business Address:
9020 Owensmouth Ave Unit 26, Canoga Park, CA 91304

Phone:
619-633-9495